Frequently Asked Questions (FAQs)


  1. What is AFFIN Rewards all about?

AFFIN Rewards is a loyalty programme for all Affin Bank Berhad (AFFINBANK) and Affin Islamic Bank (AFFIN ISLAMIC) Credit and Debit Cardmembers with the exception of AFFINBANK / AFFIN ISLAMIC Basic Credit cardmembers, and Single Purpose Cardmembers. As an eligible cardmember, you get to accumulate AFFIN Rewards points for your spending on your AFFINBANK / AFFIN ISLAMIC Credit and Debit Card. You can opt to redeem various items as available in AFFIN Rewards promotional channel i.e AFFIN Rewards website. The Redemption Item(s) will be delivered right to your doorstep.


  2. How can I earn AFFIN Rewards Points?

You could earn AFFIN Rewards Points by using your AFFINBANK / AFFIN ISLAMIC Credit and / or Debit Card on retail transactions.

 


  3. How many points do I earn from my AFFINBANK / AFFIN ISLAMIC Credit Card and Debit Card?

AFFIN Rewards points that you can earn are as below:

Type of Cards

AFFIN Rewards Points

Credit Card

  • AFFIN ISLAMIC Platinum Mastercard

Domestic

  • Earn 1 AFFIN Rewards Point for every RM1 domestic retail transaction.

Overseas

  • Earn 2 AFFIN Rewards Points for every RM1 overseas retail transaction.
  • AFFIN ISLAMIC World Mastercard
  • AFFIN ISLAMIC Mastercard Gold
  • AFFIN ISLAMIC Mastercard Classic
  • AFFINBANK World Mastercard
  • AFFINBANK Mastercard Gold
  • AFFINBANK Mastercard Classic
  • AFFINBANK Touch ‘n Go Mastercard Gold
  • AFFINBANK Touch ‘n Go Mastercard Classic
  • AFFINBANK BHPetrol ‘Touch & Fuel’ Mastercard® Contactless
  • AFFINBANK Visa Gold
  • AFFINBANK Visa Classic

Domestic and overseas

  • Earn 1 AFFIN Rewards Point for every RM1 domestic or overseas retail transaction.

Debit Card

  • AFFINBANK Visa Debit Card
  • AFFIN ISLAMIC Visa Debit Card

Domestic and overseas

  • Earn 3 AFFIN Rewards Point for every RM10 domestic or overseas retail transaction.

 


  4. Is there an expiry to my accumulated AFFIN Rewards Points?

AFFIN Rewards points will expire after 36-months from the point’s issuance month.

 


  5. Who can earn AFFIN Rewards Points?

1. Principal Credit Cardmember
2. Supplementary Credit Cardmember*
3. Debit Cardmember's account.
*Applies to Supplementary Credit Cardmember whose card account is different from its Principal Card account.

 


  6. Who can make redemptions on AFFIN Rewards?

Redemptions can only be carried out by:


1. Principal Credit Cardmember
2. Supplementary Credit Cardmember*
3. Debit Cardmember's account.
*Applies to Supplementary Credit Cardmember whose card account is different from its Principal Card account.

 


  7. Will I get my AFFIN Rewards Points immediately after making a purchase?

Yes, you will get your AFFIN Rewards Points immediately after making the retail purchase. However, it generally takes approximately a week (lead time for your transaction to be posted) for the AFFIN Rewards Points to be credited into your AFFIN Rewards Account.

 


  8. What transactions are excluded from earning AFFIN Rewards Points?

You DO NOT earn any AFFIN Rewards Points from these transactions below:

Credit Card: Payment to credit card account, all transactions at Petrol Stations, Government Services and Utilities transactions, transactions related to Charity, Cash Advance transactions, monthly instalments under any instalment payment facility ( i.e 0% Easy Payment Plan (EPP), Cash-on-Call Instalment Plan (CIP), Balance Transfer Instalment Plan (BTiP) and Easy Instalment Plan (EiPlan)), late payment interest/compensation, disputes, fraud transactions, fees and charges other than retail purchase amount debited to Cardmember’s account(s) will not be included in the computation of the AFFIN Rewards Points.

Debit Card: Cash withdrawal, all transactions at Petrol Stations, Government Services and Utilities transactions, Transactions related to charity, disputes, fraud transactions, fees and charges other than retail purchase amount debited to Cardmember’s account(s) will not be included in the computation of the AFFIN Rewards Points.


  9. I don't have enough AFFIN Points. Can I combine my AFFIN bank and AFFIN Islamic Bank Cards AFFIN Rewards Points? /

Yes. All AFFIN Rewards points from your Cards are automatically combined into your account. If you are a Principal AFFINBANK / AFFIN ISLAMIC Credit Cardmember and have a Supplementary AFFINBANK / AFFIN ISLAMIC Credit Cardmember sharing your credit limit, their points are automatically combined into your account as well.

 


  10. I don't have enough AFFIN Rewards Points. Can I pay the balance using my AFFIN Bank / AFFIN Islamic Bank card?

No. Redemption only can be made using AFFIN Rewards Points.

 


  11. I seem to be collecting AFFIN Rewards Points very slowly. How can I speed it up?

There are many ways to expedite AFFIN Rewards Points collection. Here are some tips on how to chalk up more AFFIN Rewards Points:

  • Focus your spending with AFFINBANK / AFFIN ISLAMIC Credit and / or Debit Card.
  • Earn more points when you sign up for other AFFINBANK / AFFIN ISLAMIC products and services.
  • Get the whole family involved to accelerate accumulation of AFFIN Rewards Points to redeem gifts faster. Sign up for Supplementary Credit Cards with shared credit limit where AFFIN Rewards Points collection will be added up quickly.
  • Look out for AFFIN Rewards offers and promotions at www.affinbank.com.my and / or www.affinislamic.com.my
  • Update us with your latest e-mail address. You will enjoy special promotions sent directly to you.

  12. How do I check my available AFFIN Points?

Effective 2 June 2017, besides your credit cards monthly statement, you can also check AFFIN Rewards Points online at www.rewards.affinbank.com.my.