Frequently Asked Questions (FAQs)


  1. Who are eligible for AFFIN Rewards?

All Credit and Debit Cardmembers of Affin Bank Berhad (AFFINBANK) and Affin Islamic Bank (AFFIN Islamic) are entitled to AFFIN Rewards (“Eligible Cardmembers”), except Cardmembers of Basic Credit Card, Business Platinum Card and Single Purpose Card.


  2. How do I earn AFFIN Rewards Points?

As an Eligible Cardmember, you get to earn and accumulate AFFIN Rewards Points for your retail spend with the Eligible AFFINBANK/ AFFIN Islamic Credit/ Debit Card(s), except the following transactions:

 AFFIN Rewards Point Exclusions

MCC

Transactions at Petrol Stations

5541, 5542

Government Services & Utilities

9211, 9222, 9223, 9311, 9399, 9402, 9405, 4814, 4816, 4821,  4899 & 4900

Charity related

8398

 


  3. How many AFFIN Rewards Points can I earn?

You will earn AFFIN Rewards Points for your retail spend with your Eligible AFFINBANK/ AFFIN Islamic Credit/ Debit Card(s) (“Eligible AFFIN Cards”) as follow:

Card Type

AFFIN Rewards Points Entitlement

  • AFFINBANK Mastercard/Visa Gold
  • AFFINBANK Visa Signature Card
  • AFFINBANK BHPetrol ‘Touch & Fuel’ Mastercard
  • AFFIN Islamic Mastercard Gold
  • AFFIN Islamic Visa Signature Card
  • 1 Rewards Point for every RM1 local or overseas retail transactions

 

Note: For AFFINBANK/ AFFIN Islamic Visa Signature Card, Rewards Point is applicable to PIN based retail transactions only.

  • AFFINBANK World Mastercard
  • AFFIN Islamic World Mastercard
  • 1 Rewards Point for every RM1 local retail transactions
  • 3 Rewards Points for every RM1 overseas retail transactions
  • AFFIN Islamic Platinum Mastercard
  • 1 Rewards Point for every RM1 local retail transactions
  • 2 Rewards Points for every RM1 overseas retail transactions
  • AFFINBANK Visa Debit Card
  • AFFIN Islamic Visa Debit Card
  • 3 Rewards Points for every RM10 local or overseas retail transactions

  4. When will I get my AFFIN Rewards Points after my retail spend using the Eligible AFFIN Card?

AFFIN Rewards Points will be credited into your AFFIN Rewards account once the particular retail transaction is being processed by the merchant (posted retail transaction). In general, please allow lead time of approximately one week.

 


  5. What can I do with my AFFIN Rewards Points?

You can redeem your AFFIN Rewards Points online for merchandise(s), voucher(s) and/or airmiles available at https://rewards.affinbank.com.my


  6. How do I check my AFFIN Rewards Points balance?

You can refer to your Credit Card monthly statement or check your current balance online at https://rewards.affinbank.com.my.

 


  7. How do I redeem my AFFIN Rewards Points?

You can perform online redemption as follow:

Step 1: Sign up or login at https://rewards.affinbank.com.my

Step 2: Browse through the catalogue and select the item(s) that you wish to redeem

Step 3: Once selected, click ‘ADD TO CART’ and proceed to checkout

Step 4: Enter the shipping information and confirm your redemption


  8. How do I start/ activate for online redemption?

Please follow the steps below to perform ‘First Time Login’ at :

Step 1: Click ‘First Time Login’

Step 2: Read and accept the Terms & Conditions à Click ‘Continue’

Step 3: Create Username and Password à Click ‘Continue’

Step 4: Confirm Identity (i.e. NRIC & Date of Birth) and Security Questions à Click ‘Continue’

Step 5: Key in OTP sent to your mobile phone in Verification One Time Password (final)


  9. What if I have multiple Eligible AFFIN Cards?

AFFIN Rewards Points from all your Eligible AFFIN Cards (including Debit Card) will be automatically combined into your AFFIN Rewards account.

 


  10. What about the AFFIN Rewards Points earned by my Supplementary Cardmember(s)?

All AFFIN Rewards Points earned by your Supplementary Cardmember(s) will be automatically be combined and credited into your AFFIN Rewards account (as the Principal Credit Cardmember).

 


  11. Can my Supplementary Credit Cardmember redeem my AFFIN Rewards Points?

Redemption of AFFIN Rewards Points can only be made by Principle Credit Cardmembers.


  12. If I do not have enough AFFIN Rewards Points for redemption, can I pay the balance/difference with my AFFIN Card?

Only full redemption with AFFIN Rewards Points is available at the moment.